This is because of a virus attacked to your system to remove this virust just follow these steps
Go to the task manager -> processes -> sort them by ‘Image Name’ -> delete all the ’svchost.exe’ with your user name under the ‘User Name’. DO NOT delete other ’svchost.exe’ tabs that has usernames as ’system, local service or networkservice’
- Start -> Run -> C:\heap41a - this is a hidden folder. There will be some 8 visible files. Delete all the files in this folder.
- If you are not able to view/access this folder, then Start -> Run -> regedit ->
In the Registry Editor browse to this entry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL and if you have “Checked all” key, then reset it back to 1 from 2. Now you can change the settings in the folders option to view hidden files.
- Now delete the folder C:\heap41a and clear all the key entries from this registry entry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\Run which says heap41a.
